You saved the day. The instrument cluster lights on my wife’s 2004 T Bird went out unexpectedly. We are the original owners and the car has less than 10,000 miles on the odometer. We had the local Ford dealer diagnose the problem and they reported it was the FEM. The problem was that Ford no longer supplied that part. The Ford dealer then conducted a nationwide search and there were none available. We were stuck.
Fortunately, you had made arrangements for a special order of FEMs to be manufactured. We received our new FEM the other day and had it installed. I am pleased to report that the instrument cluster lights work perfectly now and all is well.
This would not have been possible without the special order you arranged with Ford. Thank you for everything. We had no where else to turn and, as I said, you saved the day.
Van T. – Poway, California