” I really respect that you extend to your clients the opportunity to contact you directly if they have any questions about our Thunderbirds or your products. And I respect even more that you take the time to respond and provide thoughtful answers. That is actually very rare in these changing times of the new world reality you described. It is far more common to receive a computer response, an unhelpful restatement of the problem, or find a URL that doesn’t work. Truly impressed that you personally respond.”

Derek Miller – Vass, North Carolina