Important! – Please read the following Terms and Conditions prior to completing your purchase:
PLEASE open and inspect ALL products upon receipt, whether you intend to use or install them immediately or not. Products received but left unopened and not inspected may not be returned after 30 days from receipt.
1. All products are warrantied for 30 days from date of receipt against defects in workmanship and/or materials. Defective products must be reported to Powersport within FIVE (5) days of receipt by e-mail ONLY and are subject to our return policy as shown below. Defective products cannot be reported by phone. Defective products will be replaced or the purchase price refunded at Powersport’s option.
2. Custom-Order products are NOT returnable unless there is a defect in workmanship or materials. Custom order products include, but are not limited to: Custom Logo Floor mats, Special Order OEM Ford replacement parts (new or ‘new old stock’ parts), Car covers and interior/cockpit covers, Clothing items such as T-Shirts, Leather hides or other leather seat components and ALL body kit items including hard Tonneau covers, Fender skirts, Continental Kits, Sport Hood Scoops, Front fascia, Ground effects and Wheel covers. In the case of parts and accessories with material or workmanship defects, Powersport Thunderbird Specialties, Inc. shall have the option to provide a replacement in lieu of a refund. Such parts shall NOT be eligible for a refund until, and unless Powersport has first had the opportunity to provide a replacement for such part(s).
3. Returns parts, products or other merchandise MUST be returned in ORIGINAL packaging, and must be NEW, unused and unaltered. Return postage must be pre- paid. No C.O.D.s accepted.
4. Absolutely NO RETURNS will be accepted without a RETURN MERCHANDISE AUTHORIZATION (RMA). RMAs will be issued via e-mail only. No RMAs will be issued by phone.
5. Items returned due to customer error when placing the order, change of mind, or ANY reason other than a product defect are subject to a 35% restocking fee.
6. Absolutely NO returns will be accepted after 15 days after delivery! It is the customer’s responsibility to inspect and report any and all product defects with FIVE days of receipt. Products unopened and not inspected within FIVE days are NOT eligible for return, replacement or refund.
7. If for ANY reason a refund cannot be made to the customer’s original form of payment (credit card, PayPal, etc.), a store credit in the amount of the purchase shall be issued in lieu of a cash refund.
7. Customers without a valid e-mail address and internet access will NOT be supported, and orders placed by phone are made at the customer’s own risk.
8. Custom and specialty products, including, but not limited to Tonneau Covers, Body Kit packages and components and OEM Seat Cover Replacement sets are made-to- order products and require advance purchase of special materials and pre-paid set-up costs to our suppliers and vendors. Therefore, any request for order cancellation or refund AFTER the order has been placed will be assessed a 35% custom-order cancellation fee, even if the product(s) have NOT been shipped or delivered to the customer.
9. Special Terms & Conditions for all Electronic Module orders including FEMs/Front Electronic Modules, REMs/Rear Electronic Modules, and PCMs/Powertrain Control Modules. Electronic modules are custom-fabricated to order and are vehicle and VIN specific and NOT interchangeable. Once placed, orders for an FEM, REM, PCM or any other Thunderbird Electronic Module, are NON-CANCELLABLE and NON- REFUNDABLE, even if the module has not yet been shipped. Customers ordering FEMs, REMs must either provide their old module core or post Ford’s Core Charge Deposit in the amount of $ 1,495. NO new FEM or REM modules will be shipped until and unless customer supplies their existing core OR posts the Core Charge Deposit. The Core Charge Deposit is refundable, provided the customer returns their old core, in the original packaging in which the new core was received within 15 CALENDAR days of receipt of the new Electronic Module.
10. Orders Cancelled Prior to Delivery or Shipment: Any order cancelled after receipt, but prior to actual delivery or shipment, will be assessed an administrative and processing fee based on, and in consideration of the time required to process, sort and pack, invoice and then cancel said order, and for any non-reimbursed merchant credit card or PayPal fees charged to merchant. Such cancellation fee shall be 3% of the total purchase price or $ 49 whichever is greater regardless of the amount of the purchase.
11. Powersport Thunderbird Specialties, Inc. shall not be responsible for lost, damaged or missing orders, including orders NOT received after 30 days from date order was placed. If customer does not report that they have not received an item as ordered within 30 days of the date of the order, no refund or credit for that order will be issued. The above shall apply except in the case of custom-made to order parts and accessories with a lead time of over 30 days.
